1. Introduction
Welcome to Akirva Auto ("User App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services to book auto-rickshaw rides.
2. Information We Collect
We may collect information about you in a variety of ways, including:
- Personal Data: Name, phone number, and profile picture (if provided) collected during registration.
- Location Data: We collect precise or approximate location data from your mobile device when the app is running in the foreground or background to enable ride tracking, match you with drivers, and provide navigation support.
- Communication Data: Call logs or messages if you use our in-app VoIP calling feature (we do not record the audio of the calls, only metadata for support purposes).
3. How We Use Your Information
We use the collected information to:
- Create and manage your account.
- Match you with nearby Akirva Captains for rides.
- Process payments and send receipts.
- Facilitate communication between you and your Captain via in-app calling.
- Improve our services and ensure safety and security.
4. Data Deletion
You have the right to request the deletion of your account and associated personal data. You can initiate a deletion request from within the App's settings menu or by contacting our support team at akirvaautos@gmail.com.
5. Grievance Officer
In accordance with applicable laws, the name and contact details of the Grievance Officer are provided below:
Name: Senthil Kumar
Phone: +919047715111
Email: akirvaautos@gmail.com
1. Introduction
Welcome to Akirva Captain ("Captain App"). This Privacy Policy explains how we collect, use, and protect the data of our driver partners (Captains).
2. Information We Collect
To provide our services and comply with local regulations, we collect:
- Personal & Identity Data: Name, phone number, profile photo, and government-issued KYC documents (e.g., Driving License, Vehicle Registration) collected via the device camera during onboarding.
- Background Location Data: Crucially, we collect background location data. This allows us to dispatch ride requests to you even when the app is closed or not in use, and to track trip progress for safety and billing purposes.
- Device Permissions: We require microphone and phone state permissions to enable the in-app VoIP calling system, allowing you to securely call riders. We also use 'Display over other apps' permissions to show ride alerts and fares while you use navigation apps.
3. How We Use Your Information
We use your information specifically to:
- Verify your identity and eligibility to drive on the Akirva platform.
- Track your live location to assign nearby rides and calculate accurate fares.
- Enable secure VoIP communication between you and the rider.
- Process subscription fees, joining fees, and generate downloadable PDF invoices (which requires device storage access).
4. Data Sharing & Retention
We do not sell your personal data. We may share location and vehicle details with the matched rider for safety and identification. We retain KYC documents as required by law. You may request account deletion by contacting akirvaautos@gmail.com.
5. Grievance Officer
In accordance with applicable laws, the name and contact details of the Grievance Officer are provided below:
Name: Senthil Kumar
Phone: +919047715111
Email: akirvaautos@gmail.com